Returns & Refunds Policy

Return and Refund Policy
 

At Fabribond.com, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• Returns are accepted within 3 days of receiving the product.
• Items must be unused, unwashed, and in their original packaging with all tags intact.
• Custom-made or personalized items are not eligible for returns, unless defective or damaged.

2. Return Process

• To initiate a return, please contact our customer service at fabribondofficial@gmail.com with your order number and reason for return.
• We will provide you with a return authorization and instructions on how to send the item back.
• Customers are responsible for return shipping costs unless the item received is incorrect or defective.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and credited to the original payment method.
• Shipping charges are non-refundable, except in cases of incorrect or defective items.

4. Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange for a different size or color, you must return the original item and place a new order.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or clearance items
• Custom-made or personalized products
• Gift cards

6. Late or Missing Refunds

• If you haven’t received a refund within the expected time frame, please check with your bank or payment provider.
• If the issue persists, contact us at fabribondofficial@gmail.com for assistance.

7. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 1 days of delivery with a photo of the issue.
• We will arrange for a replacement or issue a full refund, including shipping costs.

8. Cancellation Policy

• Orders can be canceled within 6 hours of placement. After this period, orders may have already been processed and cannot be canceled.

For any further questions regarding returns and refunds, please contact us at fabribondofficial@gmail.com or 01744666655. We are happy to assist you!